Government of Canada COVID-19 Information
We hope you are keeping as well as possible during this challenging time. This note is to provide a few updates on our current operations. As of March 16th, 2020 we reorganized our operations in such a way to ensure the safety and physical distancing of our staff while maintaining good communication, collaboration, and redundancy in our operations. Overall, the disruption to our operations thus far has been modest. We will provide some details on a few areas of our operations below.
Returning Test Devices for Laboratory Analysis
We had previously advised people with testing currently in progress to consider holding off on returning devices for analysis in order to help our laboratory partner, Radonova manage with some reduced capacity. We are happy to advise that you may now feel free to return your test devices for analysis anytime after your planned test period end date. Just a reminder - Please ensure that when completing the test period end date submission using the Radon Test Manager that you submit the actual date the test period ended which should be the same day it is mailed back to us for analysis. At present you can expect your radon test results within 3-4 weeks of returning your device for analysis.
New Orders for Alphatracker Test Kits
We are happy to let you know that we continue to fulfill Alphatracker radon test kit orders without disruption. For many people, this may be a good opportunity to test your home for radon. We suggest people starting a radon test this spring or summer plan to run their test period for up to 1 year in order to capture both summer and winter seasons as there can be seasonal variations of indoor radon levels with summertime radon levels typically, but not always, being lower than in winter.
Customer Service Operations
Our customer service levels have not been impacted and at present we can respond to email and telephone inquiries in a timely manner, typically returning all calls and emails the same day or next day. We remain ready and willing to answer any questions you may have.
We encourage all of our staff, customers, suppliers, family and friends to do their best to keep themselves and their community safe, strong, and healthy during this challenging time.
The Alphatracker Team